FAQ

We accept Visa, Discover, MasterCard and American Express. 

*New Jersey residents will be charged sales tax.

Most orders are shipped within 5 business days. Please allow an additional 2-7 days for shipping. Orders are shipped out every weekday, Monday through Friday, except holidays.

All orders are shipped via USPS.

Occasionally we may be able to rush an order. Please contact us before placing your order and let us know what item(s) you're planning on ordering, when you need them by, and where they need to be shipped to. We'll let you know what rush options are available, if any.

We do not issue refunds for lost, unclaimed, or undeliverable packages.  If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier.

New Jersey residents will be charged sales tax.

RETURNS
If you are unhappy with your purchase for any reason, you may return the items postmarked within 14 calendar days of receipt for a refund, less the shipping charges. We will notify you via email when your return has been processed.

EXCHANGES
For exchanges, please place a new order for the item you want before returning your original purchase. Then, contact us to return your original order. Once we receive your return, we will process a refund for the cost of the returned item, less the shipping charges. We will notify you via email when your refund has been processed.

We do not issue refunds for lost, unclaimed, or undeliverable packages.

On the rare occasion the mail couriers do damage your order please email us a clear picture of the damage within 10 days of receiving your order and we'll have a replacement sent asap.

We can send your purchase directly to a gift recipient. Enter your address in the billing section and the gift recipient's address in the shipping section. If you'd like to include a message with your gift, please do so at checkout.

We have made every effort to accurately display our product colors on our website. However, please note that colors may vary due to the monitor they are viewed on.

The information received by Queens Court Jewelry will be kept confidential. Your information will never be given or sold to a third party.

By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means. You agree that neither Queens Court Jewelry nor its owners shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to products or delivery. We do not warrant against late deliveries due to shipping delays, manufacturer backorders, or color variations.